March 26, 2026 · Lewis Thompson
SOPs Are Code
If you have SOPs, you're closer to deploying agentic workflows than you think.
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Insights on agentic AI, Customer Success, and the future of how CS teams operate.
March 25, 2026 · Lincoln Murphy
The Agentic Layer — Why Agents Sit Above Your Tools, Not Inside Them
There's a meaningful difference between embedding an agent inside a tool and building an agentic layer that sits above your tools.
Read moreMarch 24, 2026 · Lewis Thompson
What an Agentic Workflow Actually Is (And Isn't)
Let's strip it back to the basics. What is an agentic workflow? And what isn't it?
Read moreMarch 22, 2026 · Lewis Thompson
Building Your First CS Agent Without Being a Developer
The number one thing that stops CS leaders from building agentic workflows is a label they've put on themselves.
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