Live Sprint — April 2026
The Agentic
CS Sprint
The fastest way to get agentic workflows up and running in your CS org — improving NRR and driving LTV from the moment they deploy.
Five agentic workflows built for Customer Success. Already in your hands if you attended the webinar. The sprint is where they go from sitting in a folder to running in your operation.
Three live sessions. Lincoln Murphy and Lewis Thompson. One agent deployed in your CS motion by the end. Guaranteed.
$297 through Friday, March 27. Price goes to $497 on Saturday.
Before the Sprint Starts
We send you three things to get ready.
A setup guide to get your environment ready before Call 1.
A video walkthrough to help you identify which of the five agents will have the highest immediate impact for your operation — and how to use the Agentic CS Business Case Calculator if you haven't already.
A mindset video. Building agentic workflows requires getting out of your own way. "I'm not technical." "I'm not a developer." "I'm not sure this applies to my situation." We've heard them all. We address them head on before we ever get on a call.
The Schedule
Three sessions. One deployed workflow.
Call 1
April 7
CS Audit and Agent Selection
Lincoln leads your CS audit. We look at your operation, identify your highest-leverage gap, and confirm which of the five agents you're building.
This is also where we answer the question that changes how you think about your CS operation: what complexity are you currently forcing onto your customer that you could eat?
One company we worked with was giving away 15% off their contracts just to get customers to complete one technical setup step. They built an agent to handle that step for the customer. Got the 15% back. That conversation starts here.
Lewis maps the audit to what's buildable. You confirm your agent. You're ready to build.
Call 2
April 8
Hands-On Build Session
Lewis solo. Hands on keyboard, real data. Anyone stuck gets unblocked first.
You do not need to be a developer. You do not need to know how to write code. You need to know what you want the agent to do — and by the end of this session, it will be doing it.
End of call: working draft running locally on your machine.
Call 3
April 13
Deploy to Production
Your agent goes live. Real data. Your actual CS motion.
Lewis and Lincoln close with the strategic picture — how the other four agents in your repo fit into your operation, what to build next, and the sequencing that makes sense for where you are right now.
You leave with one agent in production, a clear picture of what comes next, and the ability to build more on your own.
What You Get
The fastest way to get agentic workflows up and running.
We start you with a repo of five pre-built agentic workflows covering the highest-leverage CS use cases. In Call 1 we identify which one will have the highest immediate impact for your specific situation. We take that agent, make it work for your operation, and deploy it. In the process you learn exactly how to deploy the other four — and how to build your own from scratch.
The five agents:
Churn Risk Summarizer
Turns recent account activity into a plain-language risk narrative so your CSMs know exactly where to focus.
Expansion Signal Detector
Spots upsell signals in call notes and transcripts before the opportunity goes cold.
Invisible Handoff
Turns a closed-won deal into a complete CSM handoff brief so CS starts the relationship with full context instead of piecing it together after the fact.
Earned Ask
Decides when to ask for a G2 review and drafts the email so your team asks at the right moment every time.
Trust Radar
Reads win-back calls and tells you whether you're dealing with genuine loss of trust or a negotiating tactic, so your team responds accordingly.
You also get:
Recordings of all three sessions — keep them, refer back, share them with your team.
A ranked build-next list — the other four agents prioritized by impact for your specific setup.
A completed CS audit — a clear map of where agentic workflows can move the needle in your operation.
Private cohort Slack — access during the sprint and 48 hours after for questions and follow-up.
Our Guarantee
By the end of the sprint you will have at least one of these agents fully deployed in your CS motion — doing real work on real data.
If that doesn't happen, Lewis and Lincoln will get on a call with you personally and build it with you until it's done.
No asterisks. No fine print. No "results may vary." One working agent in production or we show up until it is.
This Is for You If:
You're a CS leader — or you're on your way to becoming one — with enough context to know that the way CS has been done isn't working as well as it should. You have accounts, a team, or a clear picture of the operation you want to build. You have the standing — or the ambition — to actually implement something.
You don't need to be technical. You need to be willing to think differently about what a CS operation could look like if the tools finally fit you instead of the other way around.
You want to become the person — in your current org or your next one — who actually solved the problem everyone's been complaining about.
This Is Not for You If:
This is not passive learning. There are no lectures to sit through. This is three live sessions where you show up, build something real, and leave with it running. If you're not ready to do the work, this isn't for you.
What This Unlocks
When your CSMs are freed from the busywork — when the agent is handling the things that used to eat their day, when the workflow is built around your customers instead of someone else's schema — your people become your moat.
As AI becomes part of everything and technology gets commoditized, the relationship your team has with your customers is what's defensible. The expertise. The trusted advisor. The human who knows when a customer needs a call instead of an email. Those things become exponentially more valuable as everything else levels out.
Agentic workflows are what give your humans the capacity to do what only humans can do — at a scale that was never possible before.
That is what we are building toward. The sprint is where it starts.
Your Instructors
Lincoln Murphy
Wrote the book on Customer Success in 2016. Invented the discipline that changed how the entire SaaS industry thinks about retention, expansion, and customer lifetime value. Ten years later, the second wave is here — and he's been at the beginning of this once before.
Lewis Thompson
Deployed agentic workflows across thousands of client engagements. He doesn't talk about what's theoretically possible. He builds it, ships it, and shows you exactly how it works. Not a developer by background. Which means when he says you don't need to be one either, he means it.
$297 through Friday, March 27.
$497 starting Saturday.
Three live sessions. Lincoln and Lewis. One agent deployed in your CS motion. Guaranteed.
Questions? Book a call directly.